Data Deletion.

What data we hold

BizBrain, operated by Lexoro Solutions, processes limited personal data to provide appointment booking through WhatsApp. This may include your name, WhatsApp phone number, appointment details, and the messages you exchange with a clinic's automated assistant.

How to request deletion

You can request that we delete the personal data we hold about you at any time. To do so, contact us using the details below and include the WhatsApp phone number you used, so we can locate your records.

What happens next

1. We confirm receipt of your request, usually within 2 business days.
2. We verify the request relates to your own data.
3. We delete the associated personal data from our systems, and instruct our processors to do the same, within 30 days.
4. We confirm to you once deletion is complete.

Important notes

• Each clinic is the controller of its own patients' records. Where a clinic holds its own copy of appointment data, we will also notify the clinic of your deletion request so it can act on its records.
• We may retain a minimal amount of information where we are legally required to do so (for example, to comply with tax, accounting, or regulatory obligations). Any such data is kept only as long as legally necessary.
• Deleting your data may mean we can no longer service existing appointments booked through BizBrain.

Contact

For any questions about this process or how we handle your data, email info@lexorosolutions.com or write to us at Office F1, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.